Refunds & returns policy
Last updated 25 August 2026.
This policy explains your cancellation rights under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and how refunds work for ClipperRefresh orders.
Your 14-day right to cancel
As a consumer buying at a distance, you have 14 days from placing your order to cancel it for any reason and receive a full refund — no explanation needed. To cancel, email hello@clipperrefresh.co.uk with your order reference.
Before you send your clippers
If you cancel before your clippers have reached us (or before your booked collection has happened), we’ll refund the full order value, including any postage label you’ve paid for that hasn’t yet been used.
Once servicing has started
Sharpening and servicing is bespoke work carried out to your clippers specifically — it isn’t a stock item we can resell. At checkout you confirm you’d like us to begin as soon as your clippers arrive, which under the Regulations means your 14-day cancellation right ends once that work has actually started. If you cancel after work has started but before it’s complete, we’ll refund a fair proportion reflecting what hadn’t yet been done. If work is already complete, no refund is due for the service itself, though you can still return the item to us under the fault-based rights below.
If something’s wrong with the work
If your clippers come back and the servicing wasn’t carried out with reasonable care and skill, tell us within 30 days and we’ll put it right at no cost — either by re-servicing them or, where that’s not possible, refunding the service charge. This is separate from, and in addition to, your 14-day cancellation right above.
Shop orders
Physical products bought through our shop can be returned within 14 days of delivery for a full refund, provided they’re unused and in their original packaging. Return postage is at your own cost unless the item arrived faulty or not as described.
How refunds are paid
Refunds go back to the original payment method via Stripe, normally within 5–10 working days of us confirming the refund.
Contact
Any cancellation, return or refund query: hello@clipperrefresh.co.uk.