Terms & conditions

The service

You send us your clippers — either by posting them to us (Post-In) or by booking a collection or drop-off slot (Book-In). We service and sharpen them, then return them to the address you provide. The service quoted at checkout describes exactly what work is included; anything outside that scope (for example a repair beyond a standard sharpen) will be discussed with you before we proceed.

Pricing and payment

Prices are shown in GBP at checkout and are the price you pay — we don’t add anything afterwards except a postage-label cost you’ve explicitly selected. Payment is taken securely via Stripe at the time of order. We never see or store your card details.

Your clippers in our care

We take reasonable care of your clippers from the moment we receive them until they’re back in your hands, and we package returns securely. That said:

• Loss or damage occurring in transit (post or courier) is primarily the carrier’s responsibility. Where we’ve purchased the postage label on your behalf, we’ll help you pursue a claim with the carrier.
• Our liability for loss or damage to your clippers while in our physical possession is limited to the fair replacement value of the item, or the price you paid for the service on that order, whichever is higher — up to a maximum of £300 per order, unless we’ve agreed a higher figure with you in writing in advance.
• If your clippers are unusually high-value (collectible, professional-grade, or otherwise worth more than £300), please tell us before sending them, or arrange your own transit insurance.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

Turnaround

Quoted turnaround times start from the day we receive your parcel or collect it, not from the day you place your order. We’ll email you when your clippers arrive with us and again when they’re on their way back.

Cancellations and refunds

See our Refunds & returns policy for your cancellation rights.

Acceptable use

Please only send us clippers you own or are authorised to have serviced, and don’t use the site to submit false contact details, attempt to interfere with its operation, or place fraudulent orders. We reserve the right to decline or cancel an order we reasonably believe is fraudulent or abusive.

Contact and complaints

Any question about an order or these terms: hello@clipperrefresh.co.uk. These terms are governed by the law of England and Wales.